| Feature
|
Description
|
Benefits
|
| Voice of the Customer System
|
A comprehensive customer listening capability (online survey) with a suite of online reports and a weekly e-mail summary report.
|
» Quick setup saves you time
» Comprehensive solution minimizes need for multiple systems with associated problems of integration
» Extensive reports gives you the information that you need to make informed decisions
|
| Number of Respondents
|
There is no limit to the number of survey respondents.
|
» No surprise fees based on heavier than expected usage
|
| Unique Survey Web Page (URL)
|
You get a unique web address (URL) that you can place as a link off your own web-site to launch the survey or as a direct URL for the user to enter in their web browser. Eg. SurveyDining.com/MyRestaurant
|
» Easy to use / easy to remember website link
|
| Custom Survey Branding
|
You can place your own custom banner graphic at the top of each survey to reinforce your brand. The default is: "Restaurant-name Customer Satisfaction Survey".
|
» Custom look and feel for your survey to reinforce your brand
|
| Custom Welcome Message
|
You can create a custom welcome message the survey taker sees when they start their survey.
|
» Ability to personalize what you want to say to survey takers
|
| Custom Reward
|
You can create a custom reward that the user receives for completing the survey
|
» Survey takers are incented to complete surveys, which in turn, provides you valuable decision-making information
|
| Custom Thank You Message
|
You can create a custom thank you message the survey taker sees when they complete their survey.
|
» Ability to personalize what you want to say to survey takers
|
| Survey Reporting Portal
|
Log in to your reporting account and review trends, key metrics, and results of your survey.
|
» Your own secure location allowing you to determine trends over time to make informed decisions
|
| Customer Rescue
|
A weekly e-mail notification detailing potential customer issues.
|
» Connect with your customers on a one-on-one basis to help build loyalty, one customer at a time.
|
| Exception Reporting
|
E-mails you receive on a weekly basis providing you meaningful decision information, eg. "Quality of food" is down 25% this past week.
|
» E-mail reminder makes it easier to ensure that you are benefitting from the system with a minimum of time required
|
